Monday, August 24, 2009

Anniversary cakes...and interesting story...this is a first!

I offer an anniversary cake option to my wedding cake customers. Normally, when they order a tiered wedding cake, I do not charge them for the top tier-it is just included in the cost. I also give them the option, however, to pay for the top tier, and then I include a coupon which entitles them to a free anniversary cake for their first anniversary. Many brides prefer this option so they can have a fresh cake for their anniversary. It also means they don't have to use up extra storage space in the freezer. Some more traditional brides still opt out for saving the top tier. So anyway, this next story that I'm about to relay is very interesting to say the least, and a definite first time for me. . .

About 2 weeks ago I received a call from a customer whose wedding cake I had designed a year ago. He said he was calling to order the anniversary cake that he received the coupon for. Then he informed me that he had filed for divorce, and that because his mother paid for the cake, that he would like to order the cake for his mother and himself. He also warned me that his "soon to be X-wife" would possibly call to order a cake also and I should just refuse because his mother was the one that paid for the cake. I let him know that I thought that would most likely not happen. So, then I could hear him having a discussion with his mother in the background about what flavor they wanted to order and when he would like to pick it up. It was agreed that he would pick the cake up last Thursday evening...I would call when the cake was ready. When the cake was finished, I called the customer, and he informed me that he would not be able to pick up the cake that night, but would have to wait until the following evening to pick up the cake. I told him it would not be as fresh, but I would put it in the refrigerator, and he could call before he came. So, here it is late Sunday night-or early Monday morning-and the cake is still sitting in the refrigerator. Bruce will take it to work to share with his co-workers this morning. They will love it, even though it is no longer fresh. And no, I will not do another cake for this inconsiderate customer. Hmm...I wonder why this marriage didn't last.

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